Terms of Service

This is a legal agreement between you (either an individual, company, or any other entity) and Senderium service provider UAB Vertex (registration address Baltupio str. 14, Vilnius, Republic of Lithuania (European Union), legal entity code 120320756).

By registering for, or using any of the Senderium services, you agree that you have read, understood and accepted the terms and conditions of this agreement. You may not use our services if you do not accept this agreement, and if you use our services you agree to all of the terms of this agreement. We may amend this agreement in our discretion, as when we do this, we will post the changes on our website, indicating the date when the last change has happened. Your continued use of the Senderium service means that you accept the amendments. It is your responsibility to review this agreement for amendments.

1. About Senderium

Senderium is an app for the Shopify online stores that allows users to send bulk text messages to their customers as well as to use text messages automation service.

Senderium brand belongs to UAB Vertex, registration address Baltupio str. 14, Vilnius, Republic of Lithuania (European Union), and is protected by law.

2. Senderium text messaging and automation terms and conditions

2.1 By registering an account and opting in with your phone number on Senderium app you agree to receive text and image messages (SMS and MMS) via an autodialed mobile marketing messages at the number associated with your opt-in. You acknowledge that consent is not a condition for any purchase. Max 5 messages per month. Not all messages are sent via an autodialed phone system (ATDS). Message and data rates may apply.

2.2 If you do not wish to be part of our service you can unsubscribe at any time by texting STOP, CANCEL, QUIT, END or UNSUBSCRIBE to any mobile message received from us. You may get another text message confirming your unsubscribing from our service. You also agree that by sending an email, calling in or sending any other means of opt out unsubscribe request or using words different than the ones presented above will not be reasonable means to unsubscribe you.

2.3 When you opt in for our service you may expect to get occasional texts concerning latest Text Alerts, Surveys, Welcome messages, Customer win-backs, Abandoned Cart Reminders, Text Campaigns, Giveaways, Flash sales, Upsells.

2.4 For any questions please text "HELP" to the number you received the messages from. You can also mail us at support@senderium.com. If you wish to opt out please follow the procedures above.

2.5 If your device does not support MMS we will deliver a SMS instead and strip the image. The opt out will also be delivered as a standard text message (SMS)

2.6 Carriers (AT&T, T-mobile, Verizon, T-Mobile, Sprint, Rogers etc) are not responsible or liable for undelivered or delayed messages.

3. Account

3.1 You must be 18 years or older to use Senderium.

3.2 To access and use Senderium services you must create an account by providing a valid email address and a valid telephone number. Any virtual, third party phone number, landline phone number will not get you through our Registration. Senderium may cancel your Account or reject your registration for any reason in our sole discretion.

3.3 You acknowledge that we will use your email address and/or phone number for communication purposes.

3.4 You are responsible for all content that you send using our texting service, including text content, images, links, promotions, setting up automations etc.

3.5. If you violate any of the points presented in the Terms of Service Senderium will terminate your account and halt your service.

4. Payments

4.1.Information about pricing and paid plans is published [nurodyti, kur skelbiama informacija apie kainas].

4.2. Payments that occur via the Shopify app store are taken care by the Shopify Payment Processor. If you pay for the Service acting not as you but your employer, your employer will be bound to the service. If you sign up to any of our paid plans or activate the auto recharge option the option you will be charged for the service on a recurring basis. Any plan that you purchase via us will automatically renew unless you cancel your plan.

5. Acceptable Use

5.1 You may use the service to message recipients who expect your message.

5.2 To message recipients whose numbers are lawfully gathered by you. Please check our Best Use/Practices for more information on how you may gather phone numbers using opt in forms and subscribing using texting of a keyword.

5.3 For transactional purposes to notify your users about the status of their order and any information concerning its shipping, packing, confirmation and payment.

5.4 For marketing purposes following the local country requirements and best practices including getting consent from users that they want to receive your messages, including your business name, being brief on your offer and add a links for customers to find out more about your offers.

5.5. To message including text „Messages and Data rates may apply“.

5.6. To message during normal hours.

5.7.Including a way for customers to opt-out and unsubscribe if they no longer want to receive messages from you.

6. Harmful use

6.1 Use the service with purchased, leased, transferred, rented or stolen database of numbers that do not have the customers' consent for getting a message

6.2 Use the service in connection to child exploration, harassment, threats, hateful content, illegal activities, malicious or deceptive practices, scam, spam and terrorist organisations

6.3 Use your account to represent yourself as a third-party or bypass legitimate identification systems

6.4 Test or reverse-engineer the services in order to find limitations, vulnerabilities or evade filtering capabilities.

6.5 Infringe intellectual properties

6.6 Continuously having high spam report rate

6.7 Sending SHAFT (sex, hate, alcohol, firearms, tobacco) content is strictly prohibited. Senders that provide prohibited content are subject to permanent ban.

Vaping or marijuana/cannabis or content relating to dispensaries falls under this prohibited content. Senders must operate according to all applicable federal and state laws and regulations.

7. Limitation of liability

To the maximum extent permitted by law, you assume full responsibility for any loss that results from your use of the Shopify App and/or Senderium services. Senderium won't be liable for any indirect, punitive, special, or consequential damages under any circumstances, even if they're based on negligence or we've been advised of the possibility of those damages. Our total liability for all claims made about the Service in any month will be no more than what you paid us for the Service the previous month.

Carriers are not responsible or liable for undelivered or delayed messages to the end-users.

8. No warranty

8.1 To the maximum extent permitted by law, we provide the material on the website of the Shopify App. That means we don't provide warranties of any kind, either express or implied, including but not limited to warranties of merchantability and fitness for a particular purpose. Since people use Senderium for a number of reasons, we can't guarantee that it will meet your specific needs.

8.2 Senderium cannot warrant that the service will be uninterrupted, timely and error-free.

8.3 We cannot warrant that the quality of your service will meet your expectations.

9. Suspension of Services and Refunds

9.1 If you wish to cancel your service and have not used the service at all (not send a single message) you are eligible for a refund of the payment made. Still you have to comply with the Acceptable use in order to qualify for a refund.

9.2 If you want to cancel your account via Shopify or any other apps you need to uninstall the application.

9.4 If you use the service along with any of the points in 6. Harmful use we reserve the right to terminate your account immediately and you are not subject to any refunds whatsoever.